Thank you for shopping at CraftVilla.
If you are not entirely satisfied with your purchase, we’re here to help.
Craftvilla offers replacement guarantees on all online orders.
Conditions for Exchange
- The products will only be replaced if a manufacturing defect or damage during transportation has occurred.
- Damage resulting from normal wear and tear, malfunctioning of the product, and customer negligence will not be replaced.
- To qualify for a replacement, you must notify us within 2 days from the date of delivery and return the product to us for free.
- Before accepting an exchange, we require proof of the defect in the product in the form of a photo taken when the product is still in its package.
The exchange policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers, any damage / defect not covered under the manufacturer’s warranty.
The policy is also not applicable on any product returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Please ensure the item(s) are packed securely to prevent any damage during transit.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: https://craftvilla.shop/
- By sending us an email: firstname.lastname@example.org